Shipping policy

Shipping Policy

 

SHIPPING POLICY Thank you for supporting our small business! Below are the terms and conditions that constitute our Shipping Policy.

Please Note at present we only ship to UK addresses 

1. Order Processing Time * All orders are processed within 1 to 2 business days.  *Orders are not shipped or delivered on weekends or bank holidays, orders received after 3PM will be processed the next working day * You will receive a notification if there is a significant delay.

2. Domestic Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

Royal Mail Tracked 48  [2-3 business days]  £3.65 or Free on orders over £50.00 

Royal Mail Tracked 24  [1-2 business days]  £12.50 or free on orders over £50.00

DPD Standard Delivery  [2-4 business days]  £7.99 or free on orders over £50.00

Please note larger items are always shipped via DPD due to the size restrictions with Royal Mail.

3. Shipment Confirmation & Order Tracking * You will receive a Shipment Confirmation email once your order has shipped. * This email will contain your tracking number(s). * The tracking number will become active within 24 hours.

4. Damages * If your order arrives damaged, please contact us immediately at gridandgaragediecast26@outlook.com. * Please save all packaging materials and damaged goods before filing a claim. *Please allow 1-2 business days before a replacement is issued.

5. In the event of a missing parcel or If your order arrives damaged, please report it to us within 7 days of delivery at gridandgaragediecast26@outlook.com with photographic proof of both the damaged item and the packaging. * Once the damage is verified, a replacement item will be dispatched within 1–2 business days at no extra cost to you. If no replacement item is available at the time of your claim, please return the damaged item to us using a pre-paid returns shipping label and we will issue a refund upon receipt of item.